Everything we get asked, written down

Look at activities of daily living — bathing, dressing, eating, toileting, moving safely. If two or more now need help, or if there has been a fall, a wandering episode or a medication error, it is time for an assessment. The assessment is free and gives you a written answer either way.

A care advisor and, where clinically relevant, a nurse or the geriatrician visit for about an hour. They review medication, mobility, cognition, nutrition and the home itself, then send a written recommendation and an itemised quote within 24 hours.

Home nursing usually starts within 24 hours, same day for hospital discharges sent to us in the morning. Residential admission depends on bed availability — currently three beds at Mirpur, two at Uttara, five at Chattogram.

This is the most common call we take. Advisors are trained to start with a trial — a few hours a week, framed as help for you rather than for them. Our guide on the first conversation covers what to avoid saying.

A licensed geriatrician writes it before care begins and reviews it monthly for memory care, quarterly for assisted living, and weekly for palliative and step-down care. Families get a plain-language copy each time.

Memory care runs 1:4 on the day shift with a nurse on the floor overnight. Assisted living runs 1:8 with a nurse on site 24 hours. Home nursing is 1:1 by definition, supervised by a nurse manager who visits weekly.

Reconciled against every existing prescription on admission, administered and logged by a nurse, and audited weekly. Only the reviewing physician can change a dose, in writing.

The nurse follows a written escalation ladder, the physician is called, and we transfer to a partner hospital by ambulance with a nurse accompanying. The family’s named contact is called before or during transfer, never after.

Home care starts at ৳28,000 a month for an 8-hour caregiver shift; assisted living from ৳35,000; memory care from ৳48,000. The full 2026 rate card is on the pricing page, and your quote is itemised.

Medication and consumables at cost with receipts, diagnostics, doctor visits outside the scheduled review, ambulance transfers, and equipment rental where it is not part of the plan.

We invoice in a format most insurers and employers in Bangladesh accept and supply clinical documentation for reimbursement, but we do not bill insurers directly.

Yes, with 14 days’ notice, effective from the next billing cycle. Residential deposits are refundable minus any outstanding itemised charges.

NID verification, certificate checks, two references and police clearance on every hire, then three weeks of paid induction before a first placement. They are our employees, not sub-contracted agency staff.

Tell your nurse manager. We replace them, usually within 48 hours, at no extra cost and without argument. It happens, and it is not a complaint we take personally.

For single-shift plans, yes, with a named backup for leave days. For 24-hour cover two staff rotate, because nobody should work unsafe hours.

Seven in the morning until eight at night, every day, at every home, with no appointment needed. Palliative and hospice suites have no restriction at all.

Yes to both, with a word to the nurse first so it fits the dietary plan and the medication round. Outings are logged for safety, not permission.

A written monthly report, a named advisor on WhatsApp, and a video call on request any day. Overseas families are about a fifth of the households we serve.